Help & contact

We're a phone call away. Or a coffee, if you can come in.

Whether you have a question, want to apply, or just need someone to talk through your situation with — reach us on whichever channel works for you.

Reach us

However is easiest for you.

📞
Phone
03 9070 2980
Mon–Fri · 09:00–17:00 AEST
✉️
Email
info@ankang.com.au
We respond within one business day
📍
Visit
Box Hill, VIC
12 Ellingworth Parade · By appointment, including evenings
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WeChat
Ankangcare
Search Ankangcare or scan the QR code
WeChat QR code — scan to add Ankangcare
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Send us a message

We respond within one business day. For urgent care needs, please call us.

Ankang apps

Stay close, even when you can't be there.

Two apps. One for the families and clients we look after, one for our care workers in the field. Both built around plain language and large text.

Ankang for Families

See your parent's schedule, care notes, recent visits, and your monthly summary. Message your care manager directly.

Ankang for Workers

For our care team. Schedule, client profiles, care notes, secure messaging, and shift check-in.

FAQs

The questions families ask most.

Don't see your question? Call us — there's no such thing as a silly one.

Do I need a Support at Home plan to use Ankang? +
No. Many of our clients fund their care privately, especially while they wait for their assessment. We can also help you apply for Support at Home — for free — even if you choose another provider afterwards.
How quickly can care begin? +
Usually within two weeks of your first consultation. For urgent post-hospital situations we can arrange care within 48 hours.
Can my parent keep their existing GP, physio, or specialists? +
Yes — and we will coordinate with them. Continuity is one of the most important things in good care.
Do you provide bilingual support? +
Yes. Our care managers and many of our frontline staff are fluent in English, Mandarin and Cantonese. We also have staff who speak Vietnamese, Bengali, Hindi and Cantonese.
What if my parent doesn't want help in the house? +
This is one of the most common situations we walk into. We start very gently — often with one short visit a week from a single person — and build from there only when your parent is comfortable.
How do I make a complaint? +
Speak to your care manager first if you can. If you would prefer not to, contact our Director of Care directly at care@ankang.com.au or 03 9070 2980. You can also raise a concern with the Aged Care Quality and Safety Commission at 1800 951 822.

Or just book that free consultation.

Thirty minutes. In-person, by phone, or video. We listen first, and we never pressure you into anything.

Book a free consultation →